My new 2009 Jetta TDI

[catlin_cava]

If I were you man, I would just sell that car, cut the loses and buy one somewhere else.

[Turbine Suburban]

Subsonic, have they somehow made any of this "right" yet?

[subsonic]

Going to update this thread in the next few days as time permits.  I am going to be moving forward shortly with a Lemon Law claim.

[burn_your_money]

Wow, VW sucks

[rabbitman]

I love my rabbit even more now

Sorry to hear about your troubles man, I haven't really read this thread until now and it's pretty crazy.

[subsonic]

Might be looking at a new transmission now.....
Will know after I get some more miles on it after most recent repair.

[subsonic]

Pictures and video's for your shock, awe and general disgust.  I will have to upload the rest before I can post it:

Sunroof rattle:  This has been going on forever.  Everytime I bring it to the dealer it stops.  I started to keep my camera in the car so I could catch it on film if it happened again.  Here it is:



http://s239.photobucket.com/albums/ff120/subsonic44/VW%20Arbitration/?action=view&current=DSCN1399.flv

Next up is the windshield wiper system.  The very first hint of anything going wrong with them was a complete failure at night in a snow storm.  Can you imagine what would have happened if my wife was driving in the car with the kids?   Car had been at the dealership for a week.  This was the first day I had it back.  I had it towed that night.  The next day I was told there was nothing wrong with the car.  No codes = no problem.  I refused to take the car, instead, I showed them the video:

http://s239.photobucket.com/albums/ff120/subsonic44/VW%20Arbitration/?action=view&current=DSCN0855.flv

Windshield wiper sys. again.  They should be resetting when I turn off the car.  Sometimes they do, sometimes they dont.  The arms have been readjusted, the motor was gone over again, still doing it.

http://s239.photobucket.com/albums/ff120/subsonic44/VW%20Arbitration/?action=view&current=DSCN1582.flv

and

http://s239.photobucket.com/albums/ff120/subsonic44/VW%20Arbitration/?action=view&current=DSCN1584.flv

This video shows the car engine surging and running like crap.  As an interesting note.  I was driving up to the New Vehicle Arbitration office today to turn in my final batch of paperwork.  The Final Repair attemp has allready been done, the engine started doing the same sort of surging again.

http://s239.photobucket.com/albums/ff120/subsonic44/VW%20Arbitration/?action=view&current=DSCN1585.flv

This video shows the Check Engine light that came on right before the scheduled Final Repair Attempt.  This was after I had filed the notice of Arbitration.  Bad EGT sensor and a bad Barometric sensor.

http://s239.photobucket.com/albums/ff120/subsonic44/VW%20Arbitration/?action=view&current=DSCN1588.flv

Here is a picture of my oil cap.  There is no way it should look like this, but I am told by VW that it is perfectly normal, just a little moisture in the engine.  How does that happen if I drive the thing for 3 hours a day on the highway??  Shouldnt crank case ventilation take care of that?



Here is a photo of a big warning sticker that is on the hood.  Yes, they are talking about the super expensive exhaust / emmisions sytem.  The dealerships have dumped 5 quarts into my car on two seperate occassions.



This is a picture of the very clear, very easy to understand oil warning for the 2009 Jetta TDI that is on the hood.  Seacoast VW chose to ignore it and put my life it risk as well as my family's.  That is correct even with this big sticker on the hood plus other warnings in he engine compartment, they did not use 507 spec oil. The service Manager told me  he had checked with VWOA techical support and they told him it was OK to use non 507 oil.  Not sure I believe that one.  Powertrain warranty is now void per VW.

[subsonic]

Bump for an update.  Paperwork dealing with New Vehicle Arbitration has been a nightmare.  Just turned in my final 1000 plus pages of information.  I have updated the links to the movies and pictures.  Please check them out.  Still uploading the w/w failure that happened at night in the snow.

As far as my transmission goes, the humming noise that it makes has ben verified by the dealer.  VWOA told them to drain the G52 fluid and replace with g70.  Noise went away.  VWOA then tells the dealership to drain the G70 fluid out and replace with the spec G52 fluid.  Mechanic sends e-mail asking if that is all that they are doing as a fix.  VWOA tells the dealership to give me my car back.  If the noise returns, tear out the tranny and replace with a new unit.  VWOA considers the transmission issue resolved.

It turns out that the 10 plus instances of complete temporary engine power loss I reported have been verified by two different service dept managers.  Neither of them has been able to determine the cause of the power loss.  VWOA received all of my write-ups on them.  Since this has not happened again since mid December, VWOA considers the problem resolved.  What a load of crap that is.

I was able to get another VW dealership Service Manager to confirm in writing that the use of non VW spec oil in my car during a dealer performed "VW Care Free Maintenance" oil change has voided my powertrain warranty.  They did not use the required 507 00 spec oil.  The owners manual and Diesel Engine supplement book that came with the car say the same thing.  What do you think a 2009 Jetta TDI with a voided powertrain warranty is worh on the market today?

[rabbitman]

VW should take it back (and refund you) and tear it aaaalllll apart and find all the problems so they know how NOT to make stuff........

[burn_your_money]

VW should take it back (and refund you) and tear it aaaalllll apart and find all the problems so they know how NOT to make stuff........

I agree. I've often dreamed about buying a brand new diesel that I can own forever but if this is what the new diesels are like... Or I guess more importantly if this is the way the VW will treat me if I have a problem I'll just keep driving these old dubs.

[745 turbogreasel]

  What do you think a 2009 Jetta TDI with a voided powertrain warranty is worh on the market today?

If your experience is any indicator, the warranty may not have much value

[subsonic]

It has been very frustrating.  I know there are lots of owners out there who are just driving there cars and enjoying them.  Their car works like they should.  Unfortunately my car is not one of them.  I spend over $24,000 and it really has been one problem after another.  Dealing with VWOA Customer Care has been a huge waste of time.  They listen, sound all concerned, but in the end do nothing to help.  Both times I have had to call Roadside Assistance for a tow, it has taken over 5 hours for them to show up.   Two of the dealerships I have delt with have been downright horrible.  One has gone out of buisness, and the other, the Service Manager straight up lied to me about work on my car. 

What the hell is going on with VW??

[svenakela]

Wow, this is really a story. 

[subsonic]

The car goes in to the dealer again tomorrow morning at 8am .  They will be checking out the wierd engine surging issue that the car has had again.  Car was still cold, drove perhaps a mile and pulled in to the post office to get a large envelope to mail part of the arbitration paperwork to VW.  As soon as I pulled into the parking spot I could hear the engine surging.  I hopped out of the car to listen.  The surging lasted for perhaps a minute or so.  The fan did not kick on.  Perhaps it was trying to do a regeneration for the Diesel particulate filter?  When I called the dealer, he said the repair from a few days ago when they replaced the egt sensor and the barometric sensor was supposed to have corrected this issue.  I could kick myself for driving the car with out carring my camera with me.  If I get video of the fault, I get way more traction with VW.  With out video proof it is much harder to prove the fault really happened. The damn car never throws any codes when it acts up, so the dealer has nothing but my discription to work off of.    Why can't VW just come out and say the car is a lemon!  Hell, I told them I wanted a REPLACEMENT not a refund.  I still wanted another VW. 
Stuff like this just drives its loyal customers away.

[svenakela]

I have a Touran TDI -05, it has now been on the road for 402200 miles. It has never been to the dealer workshop, I bought it from a security company and they are so big they have their own workshop and now I do all things myself (and on top of that I think that the dealer workshop is as unservice minded a workshop can be). If I need any digital or special things sorted out one of my friends is a vehicle specialist at the VW general agency. If a car like yours end up here, with bunches of difficult problems or errors that normal workshops can't fix, he's the one who takes car of it. I can assure you he's very gnarly about the oil.

Your story is horror and I really hope that you get things sorted out because it's a really nice car you've bought. It seems that the transatlantic dealers need to take care of their customers...