Bildon Motorsport

[Smokey Eddy]

it is now april 17th, still no word from Bildon.
order was made Sunday, April 11, 2010.

[8v-of-fury]

hey ed, I know they got back to gldgti (?) but I stil think you should pull out from this one. I mean they got back to him, why could they not contat you? there is someone there obviously... get away man!

[Smokey Eddy]

Still nothing from Bildon.
I'll give em another phone call. hopefully someone will freaking pick up.

"Do-do-dooo. The number you have dialed is no longer in service. Please check the number and dial again."
...
..
.
 

[clbanman]

 Bildon Motorsport - Customer Service

"Phone & Email Support

Email:
If you need to contact Bildon Motorsport regarding a question about our products or services, please email us. We usually respond within hours if not immediately. Email is our primary means of communication as we can answer it from multiple locations and at any time. We respond to email everyday and often at all hours!

Phones:
Do to a slowdown in domestic business we have been forced to reprioritize. As a result we no longer are taking phone calls on a regular basis. Please email us and we will respond quickly to your inquiry.

We apologize for this inconvenience and are working to grow Bildon Motorsport to the point where a full time customer service staff is employed. "

[Smokey Eddy]

Bildon Motorsport - Customer Service

"Phone & Email Support

Email:
If you need to contact Bildon Motorsport regarding a question about our products or services, please email us. We usually respond within hours if not immediately. Email is our primary means of communication as we can answer it from multiple locations and at any time. We respond to email everyday and often at all hours!

Phones:
Do to a slowdown in domestic business we have been forced to reprioritize. As a result we no longer are taking phone calls on a regular basis. Please email us and we will respond quickly to your inquiry.

We apologize for this inconvenience and are working to grow Bildon Motorsport to the point where a full time customer service staff is employed. "

They never sent me the shipping info email or a reply to my email asking them what was up and that was 9 days ago. I'm on the phone with Visa right now. Apparently, they legally have 30 days to get the merch to my door and if that never happens Visa will deal with them for me.

[8v-of-fury]

so its definitive they are not a company anymore?

[truckinwagen]

not sure I would say that, they are having some issues surely.

I will watch this closely, as I would like to make some purchases in the fall.
they have some really good products at great prices, hopefully it all works out, and they make everyone happy.

-Owen

[Smokey Eddy]

so its definitive they are not a company anymore?

From a communication point of view no. They can not be contacted. Visa used their "sources" and they said they couldn't find a different phone number other than what was listed and it was no longer in service. That number is also tied to their address so maybe they went out of business or they don't know how to maintain/run a business.
Their emailing system keeps their email address private so you can't look at what email service they use or used.

I'm with you Owen. I'm really hopeful that like 2 weeks from now, or sooner, i hear from them but still - what kind of poor business is that?
If that is the case they could at least update their website to say they take 3-4 weeks to reply not 72 hours. And that their phone number doesn't work...
It's just odd to run a company like that and not have any kind of phone line or business hours.

[Smokey Eddy]

Finally heard from Bildon.

The last clutch order was shipped to us on the 13th.
Should be shipping out clutches any day now.
 
 
Bill Sulouff
Volkswagen Racing Equipment
[email protected]

[lord_verminaard]

Good to hear.  Not sure what is going on with them.  Bill is a stand-up guy, they have always replied quickly to any questions I have asked them.

They are probably gearing up for racing season, I think they were forced to downsize some so I imagine when they are doing a track event they could be away from the shop for a few days.  They also moved their shop not too long ago I think.

Not making excuses for them, communication is key with any internet-based business but I would find it really unusual for this to be normal from Bildon.

I hope everyone else gets their stuff that they ordered.

Brendan

[Smokey Eddy]

Bildon still hasn't given me any kind of shipping information and if I still don't have what I paid for by the 18th of May I'm still going to withdraw my transaction from them and contact Euro-drive Clutches in Ontario - Dr. Diesel's recomendation.

Bildon can't expect to keep customers if they take their money and don't talk to them or ship the items the customer paid for for several weeks with no notice what so ever.

[Smokey Eddy]

Got an email last night from Bildon. Item shipped be here May 10th. It only took and entire month and a threat from Visa.

They must be having some issues with business.

[theman53]

Just in time for replacement

[Smokey Eddy]

Hey yeah hahahha look at that.