the web dev that made a code to reset it was on vacation so unfortunately I couldn't access it, have a better workaround now that should reset automatically.
As soon as he's done with some other stuff security on here will get stepped up (we have to transfer to another server among other things, the sites really outdated but we don't want to destroy/reformat it all in the process). It's all fully backed up with a few copies so no worries there. Basically the problem is the servers so outdated that it overloads and needs reset, rather than a full on ddos attack.
I'm not tech savvy on the coding side of things so I'm limited in terms of abilities on this stuff, sorry for the delay on the reboot.