OK you are not a scammer or a low life. Sorry on that score.
I have had my times with the insurance co. and had to stick by my guns and even shoot over the head of the claims adjuster at times. Progressive, not that they are any better or worse than Allstate or a hundred others, was really raking my son bad for an incident where the unlicensed teenager across the street decided to "practice" backing in and out of the drive while mom and dad were not home. Well the first time she backed it up the wheel on the back ended up in my sons rear quarter panel. He was legally parked across from the drive. I figured it was an open and shut deal, uninsured, unlicensed driver hits parked car. Well, after he had to go get 3 different estimates (which is bogus here) the adjuster low balled the lowest estimate and said that was the best she could do. This individual would not return calls and was not located here in this town. Was 2 hr drive from here.
With no money being exchanged the car was not getting fixed and my son needed it running for a trip shortly. He asked me to step in. I do the call, leave a message and wait three hours. No Call back call again, and again at 3 hour intervals. Finally I get on line, get some numbers for customer support, work through several individuals that finally give me the name and number of the office manager. Waited until 8:30AM next day and called him. Left one blistering message and threatened to send this whole affair to the insurance ombudsman for the state. 9 AM the manager is calling and telling me he will have the agent return my call. Not good enough I say. She is to meet me at the shop at noon and we are going to print a check. She was there and it took several calls back to the office for her to get permission to get the higher rates to fix the car but I was satisfied. The owner of the shop told me he has always had trouble getting her to come up to his prices and he was totally amazed that I got what I did.
He also fixed the car with the emphasis on detail and timeliness. My son made his trip in his newly painted up, dentless mobile.
So I know how to be nasty but I really don't care to do business like that. Shouldn't have to. I was in customer service type jobs long enough to learn you get more with honesty and detail than rudeness and sloppy service.