My new 2009 Jetta TDI

[subsonic]

SO I get a letter from VW about the new car and turning in the old one.  The interesting part is they are STILL fighting this!  They added a section that says if the tires are worn more then 50% that they will not accept the car unless I purchase and install new tires.  On top of that, they added a section that states I will abide by a non disclosure statement.  I would only be able to talk about this experience to my accountant, lawyer, and immediate family unless I had written permission from VW!!!

HA HA HA HA HA HA HA HA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was polite but firm and explained in simple terms that since vw turned me down when I tried to use their arbitration format, I had to use the state provided public arbitration program.

I then explained that I won, and they lost.

I then explained that the award for a new car was not subject to me replacing all the wear issues on the car such as wipers, tires, brake pads etc...  It states "Will supply a new car."
I told them I would not replace the tires .  I also informed vw that I would not be subject to any non disclosure statement because again, I won.  I told them I am free to discuss this information with anyone I choose in whatever format I choose.  VW is going to "Look into this matter."
What a joke

[theman53]

Get the title and then fight more:D

[745 turbogreasel]

I hope it still has the power to chew the remaining tread off all its tires.

[subsonic]

No comment.....................

[Syncroincity]

  Bit late for non-disclosure statements.  Slippery, two-faced lying sluts. New VWs need warning stickers on them; Under no circumstances is this vehicle to be used for any purpose.

[blackdogvan]

No its:     "Any misuse, use or abuse viods factory warrenty."

[maxfax]

Congratulations!!!   You have accomplished no small feat here...  I've been on the other side of that arbitration table (representing a company in some form or another) and believe me the average person stands little chance of satisfaction... Don't be a bit surprised if the slippery @#$&*ers still don;t try something even AFTER you have a car and title in hand.. Granted they have little legal recourse but they may still try to hassle and bully..  AS long as you keep documenting everything as you have been it'll be nothing..    If all else maybe you'd be safer selling the TDI and picking up a Toyota.. 



I'm so glad to be on the other side of the table as a lowly grease money just giving the facts....  It's horror stories like this that justify why I try to avoid buying cars newer than me..   Someone else has has 30 years to work the bugs out. 

[subsonic]

Thanks.  I have learned that in dealing with VW that whatever they say or promise is worthless.  Unless I have something in writing with the persons signiture on it, or proof that they sent the info to me by e-mail, they deny it.    I have been told by the VW rep for the car replacement that they can not find a car that matches my spec's.  I will need to order it and wait a few months.  Doing so will of course violate the state order of replacement in 30 days.   I figure if I am going to help out vw with their problem, they can help me out as well.  If I agree to wait, the state will allow it.  For my help, I think vw should throw in at no cost to me a 7 year 100,000 mile platinum dealer provided warranty.  I think that would be fair.

[Syncroincity]

F- that, upgrade you to a Passat.

[maxfax]

F- that, upgrade you to a Passat.

X2 on that..   The dealer provided warranties are worth less than the paper they are written on...

[smokin_fun]

I had a loaner 2010 golf while my 92TD was getting fixed again and again (and again and again) for the same problem. What a piece of terd. My 93 audi is nicer and my wifes 91 previa was more fun even. I actually drove the previa one night instead of the golf. Yes you read that right, i beat the *** out of my own minivan rather than drive a 2010  golf owned by the very dealership that was dickin me around. It was way funner!!!

Get that new car and trade it in for a ur s6 or some sweet A8 . You will love yourself forever and will still have alot of change left over.

Its pretty sad the second biggest car manufacturer in the world can't even make a car in 2009 as good and reliable as the ones they made in the 1930's. Probably had better customer service back then too.

Sounds like your car was made by Bic.

[subsonic]

A couple updates:

Car has done the wierd engine surging thing yesterday and today. Same scenario both times. Short drive after a overnight sit. Engine was bucking pretty hard today, thought it might stall. When I parked it in the driveway I could hear the fans kicking in and a regen starting. I think this problem is definetly related to the regen process somehow, but something is going wrong somewhere.

I spoke to vwoa yesterday. What I find most annoying is the constant phrase they use,
"Well, you ARE getting a free car!"
Really? I seem to remember paying full sticker just a while ago.

Anyway, after doing some "research" vwoa has agreed to remove the non-disclosure statement and the tire wear clause from the paperwork. They claimed that they were confused and sent a settlement contract and not an award contract.
They then told me what the car would come with, and again they had left options off. I gave them the exact option codes to solve the problem.
I then told vwoa that I would like to add one option that did not come with the car, rear side airbags. I have 3 small children.
I was told it would be no problem, and was quoted the full price for the option. I asked that it be included free and was told no. I then said I would pay for the option at cost, but not full retail markup. I explained that since vwoa could not comply with the state order to supply a replacement car in 30 days, that I would be helping them by agreeing to go beyond the court order date and waiting another 60-90 days for the car to come in. I told them I thought it was a reasonable request on my part.
Vwoa resonse was I could just wait and if I didnt like it I would have to take a refund for the car minus the high mileage.
I had to explain again that they did not get to pick and choose how they would comply with the state order. I was told I could call the state and complain if I wanted to.
I requested that they send me a letter stating that vwoa was not able to comply with the state order to supply the car in the required 30 days. So far, I have not received the requested email from them. I will be back in contact with them today.

[rallydiesel]

That really blows. I'm glad my '06 tdi has been problem-free. I think as electronics and engine peripheral systems become more complicated, these sorts of unrepairable defects will increase (a la Toyota).

[truckinwagen]

I have no problem with parts of cars not working, there is not a car on the road that was perfect the first time it was released.

what really chaps my backside is when the auto manufacturer refuses to admit the problems exist(toyota, VW etc...)

when ford came out and admitted that their cruise control could catch fire, and had a solution(disabling cruise control) nobody thought worse of them for it, because they were honest about it.

but when an auto manufacturer denies there is an issue, when it is obviously and issue, it makes me wonder what else they are willing to lie about.

and I am sorry that you have had to deal with all the worst in car malfunctions and dealership sliminess.

[catlin_cava]

its been awhile and I'm a little Curious what VWOA did so far?