Author Topic: My new 2009 Jetta TDI (Read 51254 times)

zukgod1 · « **Reply #45 on:** January 15, 2009, 11:29:05 am »

Oh man, I hate to see this kind of thing happen.

Bad customer service is not a good deal in anyway.

subsonic · « **Reply #46 on:** February 05, 2009, 09:49:54 am »

So my letter gets a response from the north east region customer care manager. We talk, it goes well, but she still wants me to take it back to the dealer in Manchester who did the work. I m not real happy about it but the service manager tells me he will put his shop forman on it, car rental will be taken care of etc. I make an appointment to drop it off with the manager. Date arrives, drive to the dealer, Manager is busy in a meeting and I end up with the same service writer as I did the first time. He has no knowledge of my conversation with the Manager and wants me to start at the beginning and explain everything again. Not a good start. Car intake does not go well, It is taking longer than it should and I am getting close to needing to get to work or I will be late. I finally hand over my keys and get a rental car voucher. I walk accross the lot to the rental shop hand them the paperwork and ask them what they have reserved for me.
"uhhhhhhh.... the only thing we have is a cargo van."
Strike two.
Manager was supposed to coordinate a suitable car rental.
The only other car they have on the lot has a broken windshield wiper system. No good. I am told they can get another car from accross town but it will take a bit. I tell them that will make me late for work, no thanks. Get my voucher back, go locate the Manager and explain the situation. This guy does not understand me not wanting to drive a two seat cargo van 120 miles in the winter with a blizzard forcast for that night.
"Whats wrong with it?" Strike three, I am done with this dealer
I tell him I want my keys back and that I am taking my car. I am informed that he has been trying to help me out, but perhaps he is not the right man to work with me. Jackass.

I call back to customer service and relay the info. I tell them I am taking the car back to the dealer I bought it from.

The next day I get a call back and am told that it will be no problem, the only thing is, if the oil leak was caused by faulty workmanship at Manchester, I will need to pay the repair bill and then go back to Manchester and try and recoup it.
I informed vw customer care that that was completly unacceptable and there was no way I was going to do that, period, not happening.
A few days later I get a call back saying the dealers would work it out between themselves.
I bring the car in to the dealer where I bought it. Difference is like night and day. Hand shake, how ya doing, your all set. I turn around and the car rental person is waiting behind me with the keys in her hand for the rental. Much better.
I get a call from the dealer later that day with an update. The oil leak is from the cam seal not from the oil change. I guess it must have been a one in a million coincedence that the cam seal started leaking the very night that the oil change was done. Dealer agreed that it was very strange, but that was where the leak was. They have to order the part so will be keeping the car an exta day.
I cant help thinking that somehow Manchester screwed up somehow. I dont know how, but the coincedence just gives me a bad vibe.
I am supposed to get a call later today to tell me how the repair went and if anything else was found.

rallydiesel · « **Reply #47 on:** February 05, 2009, 10:07:01 am »

Good to hear you found a dealer that wasn't completely incompetent. My service dept has been pretty good, but you can bet once my warranty expires there is no way I will go back. I guess it helps if you can do the major repairs yourself.

subsonic · « **Reply #48 on:** February 14, 2009, 03:48:42 pm »

The dealer ended up keeping the car for 2 days. Said there was oil everywhere that needed to be cleaned up. Had to order the cam seal. Guess the new seal needs to sit for 4 hours after install before the cam can be turned. Also had some foam tape installed in the center of the dash to eliminate a rattle. I drive the car for a few days, no more oil leak. I decide to see if I can look at the repair area yesterday while I am waiting for my car pool. The accessory belt is covered in oil, both sides. The alt pulley is slick with oil, the tensioner for the belt has oil all over it :x . No way is that a good thing. So I figure I will need to call the dealer again on Monday about getting the belt replaced and the area cleaned properly. Makes me wonder if any is on the timing belt.
Did I mention that even though this has pissed oil all over the place, for 3000 miles, that my dip stick still reads full? I look through the tdi engine supplement in my manual and it says the car takes 4.2 qts with oil filter. I look at the slip from Manchester VW and it says they installed 5 qts. So I have been driving the car with almost an extra qt of oil in it for 3000 plus miles. Wonder how that affects the oil pressure.
Turns out, I did not have to wait until Monday. My wife drives the car 30 miles to work this morning, straight down I-95. She calls me on her cell phone as she is getting off the highway.
“Something is wrong with the car again!”
“What’s up baby?”
“That glow plug coil light thingy is on and the car feels like it is losing power. What should I do?”
So I tell her to drive it the remaining few blocks to her work and park it. I will call the dealer.
Call the dealer where I bought it. “Sorry, we are a small shop and service is closed on the weekend. Call roadside assistance.”
Crap! Call roadside assistance. Guy is clueless. I tell him the problem and where the car is parked. He tells me he will have it towed to xxx dealer in cape coral. That’s Florida by the way and I live in Maine. I have to look up the nearest dealer for this guy and then check myself to see if the service dept is open. I tell him to tow it there, it’s about 5 miles at the most from the car. The service dept says they close at 2pm but as it is only 9am they will have time to evaluate the problem and perhaps get it fixed today. Great. All is well. I hang up and inform my wife. I get an auto call telling me that a tow truck has been dispatched and will be there in 20 min. I head off to work.
1pm. Get a call from my wife saying the tow truck just showed up! WTF! Call the dealer, he confirms. He just got the car and it is 130pm. :x :x He will not have time to get it fixed and will have to have a secretary drive a loaner over to my wife.
Starting to think I may have a lemon.

subsonic · « **Reply #49 on:** February 17, 2009, 02:10:28 pm »

Update:

Dealer calls on Monday. They have a fault code related to the intake charge pipe. They also see all the oil and tell me that there is still an active leak. They cleaned it up and it started dripping again. Dip stick is still on a bit past full after 3 months of leaking. Anyone know what overfilling the oil on this engine will do to it? Oil pressure, seals, EGR, particulate filter, cat, turbo?

?

subsonic · « **Reply #50 on:** February 17, 2009, 07:47:42 pm »

Get another call from the dealer. There is another seal on the head that has gone bad. Guy on the phone did not know its name, but he did know it is on national back order. Car is down for at least another week :evil:

rallydiesel · « **Reply #51 on:** February 17, 2009, 07:55:14 pm »

Wow, that sucks. You should post on tdiclub to see if anyone else has had this problem. As for the side-effects of too much oil, it will definitely be especially bad on the complex exhaust of the '09. I have heard the complete 2009 exhaust is worth at least $1600 for parts alone :shock: .

Freidenker · « **Reply #52 on:** February 22, 2009, 09:34:17 am »

Quote from: "subsonic"

Also had some foam tape installed in the center of the dash to eliminate a rattle.

I look at the slip from Manchester VW and it says they installed 5 qts. So I have been driving the car with almost an extra qt of oil in it for 3000 plus miles. Wonder how that affects the oil pressure.

Starting to think I may have a lemon.

Sorry to hear all your troubles. My 09 has a "dash rattle" Can you tell me more about the foam tape installation?

5 quarts of oil probably blew your seals. Its their fault.

subsonic · « **Reply #53 on:** February 22, 2009, 10:56:53 pm »

The tech told me that the foam tape was part of a kit that they use to quite down the dash rattle. I was told it was a common complaint in the mk5. If I can locate it, I will pull the part number off my paperwork.

On another happy note, I picked up the car today from the dealers after it had been there since last Sat. I got them to print out the scematic from the parts dept showing the head and the part ordered. I will try and snap a picture of it and post it. Ended up with a new plug of some sort that sits above the cam seal (which was replaced a week or so ago :x ), new timing belt and tensioner and some sort of cover.

Drove it home in the rain, everything worked. Started to snow tonight, big storm coming in. I decided to run to the store real quick before it got too heavy. Clean off the windshield, start it up, start to back up, turn on the wipers......turn on the wipers......... :x Nothing. Check to make sure they are not all jammed up with snow, nope all clear. Delay, full speed, mist, nothing. Windshield wipers don't work now. Kind of hard to drive in new england in the winter without funtional windshield wipers. Called roadside assistance to tow it back to the dealer. It will be waiting for them when they show up to work. It will be like it never left :roll:

jtanguay · « **Reply #54 on:** February 22, 2009, 11:11:10 pm »

Quote from: "subsonic"

The tech told me that the foam tape was part of a kit that they use to quite down the dash rattle. I was told it was a common complaint in the mk5. If I can locate it, I will pull the part number off my paperwork.

On another happy note, I picked up the car today from the dealers after it had been there since last Sat. I got them to print out the scematic from the parts dept showing the head and the part ordered. I will try and snap a picture of it and post it. Ended up with a new plug of some sort that sits above the cam seal (which was replaced a week or so ago :x ), new timing belt and tensioner and some sort of cover.

Drove it home in the rain, everything worked. Started to snow tonight, big storm coming in. I decided to run to the store real quick before it got too heavy. Clean off the windshield, start it up, start to back up, turn on the wipers......turn on the wipers......... :x Nothing. Check to make sure they are not all jammed up with snow, nope all clear. Delay, full speed, mist, nothing. Windshield wipers don't work now. Kind of hard to drive in new england in the winter without funtional windshield wipers. Called roadside assistance to tow it back to the dealer. It will be waiting for them when they show up to work. It will be like it never left :roll:

ah!!! you bought a new car to avoid these kind of troubles... i heard that the windshield wipers are tied to the computer, and can/might need to be re-programmed when you install new wipers??? i hope thats not the case, and merely rumours/speculation... hopefully this is the last of your troubles!!!

8v-of-fury · « **Reply #55 on:** February 23, 2009, 12:52:37 am »

Ugh.. new cars..

had the same type of crap happen when my parents bought their f-150 in 07.. The truck is two years old and has had to be in the shop more time than i I can remember, and has more rust then my 84 :shock:

I am going to form a boycott for anything post '95

Sad to hear of your troubles.. make that dealers life HELL until it is fixed.

subsonic · « **Reply #56 on:** February 23, 2009, 12:30:28 pm »

Dealer just called. could not duplicate problem. I thought that might happen so last night I took video of me working the wiper switch with no results. The audio is rated R. I will be taking it in to the dealer and showing it to him.

Freidenker · « **Reply #57 on:** February 24, 2009, 08:13:09 am »

Thats a real confidence builder. Wipers wont work and then they work. Sounds like some small thing they forgot and they are covering by fixing on the sly. Smart to get video. Glad mine runs fine except for that freakin dash rattle. Did you get that part number? Sorry, I know you have bigger fish to fry.

subsonic · « **Reply #58 on:** February 24, 2009, 04:25:12 pm »

When I showed the dealer the video, they decided to keep the car another day for further evaluation. I just got a call from them today that they had indeed found a problem inside the wiper motor and had replaced it. The interesting thing is that there was no check engine or fault code. It just randomly failed again while they were looking at it. The same thing happened with the sunroof switch, no codes but it was clearly deffective, Ie.. it would close when switched to open and open when switched to close. Same deal with the no start / stalling issue. No engine codes whatsoever.

On the overfill issue, I am now told that there is no difinitive amount on a oil overfill where damage could occur. Unless I saw smoke dumping out the tailpipe and had check engine lights come on, then there should be no damage. Not sure I am good with that response. I drove it home that night at 9pm going 65mph for almost 90 min. It could have been smoking like hell for 30 miles and I would not have seen it. I am wondering if I should be given some form of warranty extension on any possible affected components?

Freidenker, the paperwork is in the car which is still at the dealer. I will see if I can find the part number later tonight.

As a laughable side note. When I was at the dealership, I noticed the price on the wall for an oil change on the 2009 TDI. :shock: :lol:
Anyone care to make a guess?

subsonic · « **Reply #59 on:** February 24, 2009, 10:21:35 pm »

So the saga continues. This car is a POS!!! Tow guy scratched the rear bumper. I found the greasy tow hook that comes with the car tossed on the leather front seat. On the way home I am rolling up to a red light that is about to turn green. I am in neutral at about 15mph. Light goes green, I put it in second and wind it up to about 3500rpm.
Loud audible

DING

Followed by the digital screen message:

ENGINE FAULT WORKSHOP

I pulled over, waited for traffic to go by and repeated the driving situation. The same thing happened again.

I walked in the door to my house at 10pm and called the dealer again. :evil: :evil:

Author Topic: My new 2009 Jetta TDI (Read 51254 times)

8v-of-fury